Frequently Asked Questions
Can you customize your lights?
Yes! The most enjoyable part of what we do is reconfiguring the fixtures to fit different applications. We are always excited to fit the vision of our client.
Can you send us samples of finishes?
We send out sample plates for our brass finishes.
Do you provide trade discounts?
Yes, we offer a trade discount to trade members with a valid resale certificate. Please notify us of this via email prior to ordering: [email protected]. Orders with trade discounts require 100% up front.
What form of payment to you accept?
We accept payment by wire transfer and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
Do you provide warranty?
Our items are guaranteed for one year after delivery against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.
Where do you ship to?
We ship worldwide, and are happy to arrange shipment with our preferred carrier. We can make arrangements should you prefer to use your own shipping carrier – just let us know.
Do you accept returns?
Because of the custom, made-to-order nature of our work, unfortunately we are not able to accept returns or offer exchanges. All sales are final and must be paid in full.
How long will it take?
Our lead-time varies per fixture, and we start production upon receiving 50% payment of net price. We will let you know when it’s ready to ship.
What if an item is damaged at arrival?
Our items are checked thoroughly before they leave our workshops. If, however, upon receiving your new item you discover a defect, please contact us and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.
